Please join us in congratulating Pam Sergi on her new role as Mental Health Resource Provider for Pridestar Trinity EMS. Pam will continue serving on the ambulance while also stepping into this important new role.

The timing of this announcement — during Suicide Prevention Awareness Month — underscores our commitment to mental health and wellness throughout our organization.

Pam has 13 years of experience in EMS as an Advanced EMT at our company, along with many years in Mobile Crisis Response, making her uniquely qualified to support our staff. In her new role, Pam will:

• Be the initial point of contact for CISM incidents and mental health concerns.
• Provide peer support, crisis/safety planning, and referrals to outside resources.
• Offer mental health education and promote resilience and wellness initiatives.
• Maintain employee privacy except in situations where safety must be addressed.

At Pridestar Trinity EMS, mental health is central to how we care for one another. This new role reflects our ongoing effort to support our team members, strengthen our culture of resilience, and ensure every employee knows help is always available.

Please welcome Pam as she takes on this critical position supporting our team.